Performance management for construction suppliers and consultants

We value the work our construction suppliers provide. As part of being a good customer, and as a signatory to the Construction Sector Accord, we strive to lift the performance of the construction sector. We support our suppliers to continuously improve the services they provide in an open, transparent and collaborative way.

Effective performance management means that our suppliers:

• know what’s expected of them
• are supported to achieve the agreed expectations
• are monitored and assessed on performance
• are aware that if issues arise, we’ll aim to resolve them before they’re escalated.

We measure your performance based on a particular service you provided for each project. We focus on how well you’ve performed in key deliverable areas like:

• health and safety
• management, and 
• production.

Performance reviews are required when a project is 50% complete, and at the completion date of the project.

Performance assessments are completed by the NZSPA Delivery Manager for the project. They're completed with the main contractor for each project, but all suppliers contracted to the project can request a performance review or have a review completed.

The assessment may also include feedback from the:

• Engineer to Contract
• Design Review Panel, and/or
• Construction Observer.

As they work closely during a project, these people will have the best understanding of the work that’s been done.

Performance reviews may take up to an hour depending on the project. Our representative will lead the conversation and record the agreed marks and comments. You’ll receive a copy of the assessment once the performance review has been submitted and approved.

Performance reviews are arranged between the Property Advisor and the supplier. There’s 1 assessment per project.

Performance assessments are completed by the Property Advisor for the project and the most suitable representative from the supplier’s side.

Feedback from the school representative/principal or other representative close to the project may also be included. This is important as they work closely together during a school-led project and have an understanding of the work that’s been done.

Performance reviews take approximately 30 to 45 minutes to complete. The Property Advisor will lead the performance conversation, and will send you a copy of the assessment once the performance review has been completed and submitted.

We use the results from performance reviews to understand how our suppliers are performing and how we can improve our processes and systems.

Each completed performance assessment builds the performance profile of a supplier. This means both parties can identify:

• areas where performance exceeds expectations
• any challenges
• trends and opportunities.

We use this information to help make procurement decisions, so suppliers and opportunities are awarded based on best fit and best performance.

If there’s a disagreement between us and a supplier about the results of a performance review, we’ll record it, then escalate it to a specialist team for moderation. This ensures a fair outcome for both parties.

Contact us at sp.commerical@schoolproperty.govt.nz if you have any questions about the performance management process.